FREQUENTLY ASKED QUESTIONS

Here are a few questions frequently asked by our valued customers:

Are Servers available?
Server staff is available (given sufficient notice, especially during the holidays). The fee is $15/hr (minimum 2 hours) per server + a one time $15 travel fee per server. (If paid directly by customer) Chef’s are also available for a fee of $20/hr (minimum of 2 hours) + a one time $20.00 travel fee per Chef (If paid directly by customer). If you require the server or chef fee to be placed on your invoice an additional $2.50/hr per staff charge will be added.

Does Susan’s Deliver?
Deliveries are available Monday - Friday from 8:00am - 2:00 pm. Delivery Fees are based on distance from our location. Fees start at $15; however, if we need to return to pick up equipment an additional return fee will be charged. Delivery and Set-up is available on weekends starting at $45. Please call ahead to be placed on our delivery schedule.

Are Rentals Available?
Yes, we will be happy to assist you with rentals.

Are Deposits Required?
A 25% deposit is required for all orders over$100. Half the balance is then due 10 days prior and the remaining balance is due 1 day PRIOR to the event.

Am I Too Late to Place An Order?
Sometimes, due to the high volume of orders, we are forced to close off certain day for orders. We do this so we are able to maintain our high quality standards. If you have a function coming up and wish to secure a date, please call us. If the day appears to be especially busy, we will request a deposit and place your name in our file. The date will be secured for you.